Contact us
+34 677 15 30 45
Call
+34 677 15 30 45
Whatsapp
en
Español Español Català Català English English
Español Català
Get your catalogue!
Get it here
  2.    >    Parents Zone
  3.    >    Durante el viaje

The journey

  • AIRPORT ASSISTANT

Students under 18 students have airport assistance service included. This service consists on school staff welcoming students on arrival at the airport and guiding them to their transfer service to the school residence or host family, depending on the chosen accommodation.


Those students who are over 18, wouldn't have the travel assistance or monitor service included in the course fees. However, if the participant should need speciffic assistance, they can request it by paying the corresponding amount.


The departure and return days can be quite long, so we recommend that students carry something to eat and drink in their backpack.

  •  DELAYS 

During the summer months flights are delayed due to the intense air traffic. In this case, you have to be patient and remember that flight companies would be the only responsibles.


The majority of the students during summer travel by plane. Airports at this time of the year suffer from large crowds, so it is advisable to be foresighted and present yourself at the check-in desk at least 2 hours before the departure flight.


  • LUGGAGE LOSS OR DAMAGE 

In case of loss or damage to your luggage, you must adress yourself to "Baggage Claim" at the airport. Usually there are small offices located near the conveyor belts.

In cases where compensation is not accepted, it is very useful to keep the receipts and invoices of the items purchased for the subsequent claim.

Most luggage is retrieved and sent free of charge to the indicated residence. That is why it is extremely important to identify luggage with our name, address and contact telephone number. 

After 40 days from the loss, international air legislation considers luggage to be lost, so companies are obliged to provide compensation based on the checked weight of the luggage.

The international airport legislation indicates that the reception of the luggage without protest it means that the luggage has been delivered in good condition. That's why is important checking the condition of the luggage at the time of its reception at the airport. If the luggage presents any kind of flaw or imperfection, you must go to the Baggage Claim and make a claim by attaching your billing receipt, ticket and passport.